Customer support

Send a support ticket or email-style message to MarGioM. Existing clients should include their Request ID or Project ID so the issue can be matched to the right workflow.

Support ticket
Best for anything that needs tracking, follow-up, or admin review inside the MarGioM workflow.
  • Use support tickets for project questions, portal access issues, files, invoices, bugs, maintenance, or accessibility problems.
  • Include your Request ID, Project ID, invoice reference, page URL, screenshot, or file name when available.
  • Do not send passwords, private keys, API secrets, or payment credentials through support forms.
  • Urgent production issues should clearly mention the affected system, user impact, and when the issue started.
Live chat support
Start a support conversation with an assigned MarGioM support desk.
Email support
support@margiom.com
Studio email
studio@margiom.com for general project and studio communication.
Phone
+251923114222 for quick discovery or urgent context.
Response note
Support requests are reviewed through the selected reply method. If you are an approved client, MarGioM may also move the discussion into your private project portal.

Need to start a new project instead? Use the project request form.

Customer Support Ticket

Submit a support ticket

Describe what happened, which page or project is affected, the best way to reply, and any screenshots or files that help explain the issue.

MarGioM uses this information only to understand your inquiry. Do not submit passwords, private keys, or secrets.