Support Ticketing System

A support desk concept for ticket intake, priority routing, knowledge base notes, and AI-assisted triage.

Interactive demo shell

AI Tools

Primary workflow

A ticketing workflow that centralizes requests, prioritizes them, and keeps human review in the loop.

Ticket board

Priority lanes

Knowledge base notes

AI triage draft

Ticket priorities

Agent assignment

AI triage notes

Problem statement

Small support teams lose context when requests arrive across email, chat, and social channels.

Target users

Support agents, Operations leads, SaaS founders

Solution summary

A ticketing workflow that centralizes requests, prioritizes them, and keeps human review in the loop.

Business value

Matches MarGioM's support experience and can later become a small SaaS product.

Challenges solved

Spam control, AI review quality, Escalation rules

Future improvement plan

Inbox integrations, Macros, Analytics dashboard

Core features

Ticket boardPriority lanesKnowledge base notesAI triage draft

Tech stack and source

Next.jsAI SDK plannedPostgreSQLSupabase planned

Source repository will be linked when the public demo repo is published.